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Green Esta Solution specializes in offering effective and accurate answering services that considerably saves the time and money of callers.
Well qualified team of professionals takes the messages on behalf of your company and provides the information quickly. The 24/7/365 service is excellent for answering calls any time and obtaining information from the caller. The received calls are processed by live operators who obtain the callers name, address if necessary, phone number and a brief message.
- Dispatches the message to pagers or cell phones
- Stores the message to later call in and retrieve
- Places the message in a complimentary voice mail box
- Telephones the client with the message
- Personal Indebted ness
- Or mails or faxes to the client, as per his wishe
- Account Status
- Shipment Tracking
- Calling Card Services
- Locator Services
- Emergency Notification
- Lead Generation
- Credit Collections Services
- Mortgage Marketing
- Appointment Reminders
- Invoice Payment
- Voice Mail and Call Back Systems
- Payroll Services
- Message and Recording Service
- Fund Raising Projects
- Product Ordering and Fulfillment
- Inbound Order Taking
Customer Relationship Management utilizes people, processes, and technology to integrate every area of business that touches the customer; namely, marketing, sales, customer service and technical support. Every successful business focuses on three key elements in their relationships with their customers.
- Customer Acquisition
- Customer Care
- Customer Growth
The inbound call centers are built with the purpose of having an information center handling all customer inquiries.
The information center offers all the information required for the customer to have a thorough understanding of products or services. Its purpose is to double-check the delivery of information and qualify customers based on a proposed segmentation and customers' actual needs. Using the process of inquiry handling, the inbound call centers deliver complete program development, from needs consultation to ROI.
- Telephone Response
- Website Response
- Email Response
- Handling Information Requests
- Multi-language Voice Response Fulfillment
- Dealer, Agent or Distributor Locator
"HELLO, THANK YOU FOR CALLING"
Green Esta has the ideal tools and personnel to help you manage your telephone calls and Internet web site visitors, including custom call scripting and web-enabled applications. Our Staffs are 100% skilled in English.
If your telephone lines are not being answered when your customers call, then you are losing business.
We keep you open for business 24 hours a day, 7 days a week, providing added value, blended customer service call center solutions, guaranteed to help grow your business.
Best of all... our services pay for themselves.
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