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For business process outsourcing we act as an extended arm of the client or customer. Our call center operations provide efficient services in the field of data collection, data recovery, and mortgage and receivables management. Therefore, a complete understanding of the clients business as well as its processes, practices and the local culture becomes very important. We adopt a complete BPO process migration and transition management, which comprises of the following activities:
- Understanding the business of the client
- Identification of outsource activities
- Identification of outsource solutions
- Client interaction
- Documentation of operating plan with performance requirements
- Pre-process training
- Client specific process training
- Implementation of project
- Continuous quality control
- Removal of irritants
- Completing the transaction
- Implementing the client feed back
- Continuous interaction with the client
- Comprehensive Implementation
At this stage, Clients first develops and implements a comprehensive process, people, and technology and knowledge management architecture within a company.
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